Randy Thayer

Randy Thayer has extensive experience in IT support and service delivery, having held various roles in prominent companies. Thayer began a career in IT as a Lab Computing Administrator at TEKsystems for Nortel/Genband from 2005 to 2011, followed by positions as an IT Site Support Analyst and a Computer Deployment Technician. Experience continued with roles including Operations Administrator at Raleigh Rescue Mission and Field Support Analyst for the N.C. Administrative Office of the Courts. Thayer further developed expertise as an IT Migration Technician at Dell EMC and a Level 2 Hardware Technician at Apex Systems for Lenovo. Currently serving as the Lead IT Service Delivery Technician II at Xylem Inc., Thayer oversees Help Desk operations and documentation. Educational credentials include a Bachelor's degree in Communications Media from the State University of New York at Fredonia and certifications including CompTIA A+, Network+, and Security+.