Steven M. Brinks

Steven M. Brinks serves as the Director of Customer Success at Xylem since February 2016, where responsibilities include leading global voice-of-customer initiatives and supporting a multi-channel business growth strategy. Notable achievements involve championing SCPQ tools for a vast user base, consulting on a platform modernization program sustaining $5.5 billion in sales, and launching a B2B e-Commerce platform. Previously, Steven held roles at Motorola, where leadership in eCommerce and customer care alignment was key, and at HP Software, overseeing eCommerce capabilities and managing the global Quote to Cash process. Steven's educational background includes an MBA in Management from Quinlan School of Business at Loyola University Chicago and a BS in International Business from San Francisco State University.