Y Meadows
Alan Rich has a diverse work experience spanning several companies and positions. Alan currently serves as the Chief Executive Officer of Y Meadows Inc., where they provide a solution to customer support teams through a company-specific machine learning model and an integrated robotic automation system. Prior to this, Alan was the CEO of Chrome River Technologies for over a decade. Alan also held the role of Chief Strategist at Thomson Elite and Elite Information Group. Additionally, they served as the CEO of Elite Information Systems for nearly a decade.
Alan Rich completed their Bachelor's degree in Economics from the University of California, Berkeley, from 1972 to 1975. Alan then pursued further education and obtained a Master of Philosophy (MPhil) degree in Economics from the University of Oxford from 1975 to 1977.
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Y Meadows
Through the latest innovations in language-based AI, Y Meadows makes customer support a seamless and instantaneous experience for both customers and agents. By combining machine-learning and trainable NLP (natural language processing) with no-code automation, our unsupervised AI tool connects with all your customer systems to: - Instantly resolve written support requests from end to end - Identify, prioritize, and route requests by intent and sentiment - Enrich tickets with necessary information - Custom-build simple to complex automation workflows for each request type Our mission is to help enterprises serve their customers, employees and partners, faster and more efficiently than ever before.