Through the latest innovations in language-based AI, Y Meadows makes customer support a seamless and instantaneous experience for both customers and agents. By combining machine-learning and trainable NLP (natural language processing) with no-code automation, our unsupervised AI tool connects with all your customer systems to:

- Instantly resolve written support requests from end to end
- Identify, prioritize, and route requests by intent and sentiment
- Enrich tickets with necessary information
- Custom-build simple to complex automation workflows for each request type

Our mission is to help enterprises serve their customers, employees and partners, faster and more efficiently than ever before.

Software

AI/ML

Y Meadows

Alan Rich

Tom Stratton

Mike Quinn

Adam Richeimer

The Engineering Team at Y Meadows is responsible for developing, maintaining, and optimizing the company's advanced AI-driven customer support platform. This includes creating and refining machine-learning models, building and integrating NLP and automation solutions, and ensuring seamless connectivity with client systems. The team works collaboratively to enhance the efficiency of support processes by developing robust software solutions and implementing effective automation workflows tailored to diverse customer needs.

Engineering Team

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Team members