Любовь Лобачева is a CX professional with 12 years of experience working with both B2B and B2C clients. They have launched five global projects that reduced service costs by at least 20% while simultaneously increasing customer satisfaction. They possess deep analytical skills in data analysis, identifying problem areas, and developing hypotheses to enhance customer experience across various interaction stages. Previously, Любовь managed cross-functional teams of over 170 members across multiple regions, demonstrating strong abilities in resource optimization and project management. Currently, they serve as the Head of Accounting at Yandex.
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