Melissa H. has a diverse professional background, with experience in customer support, content quality assurance, and virtual assistance. At NovaOps, from April to September 2025, Melissa served as a Content QA Specialist, reviewing digital content for accuracy and alignment with brand standards. As a Virtual Assistant from March 2023 to March 2025, Melissa managed email communications efficiently. In the role of Customer Experience & Sales Support Specialist at Clear Glass Builders LTD between June 2023 and July 2024, Melissa achieved a high approval rate for client quotations. Currently, as a Customer Support Specialist at Yango, Melissa handles over 50 inbound calls daily with a strong quality assurance score. Additionally, past experience as a Customer Service Representative at Twikatane Builders highlighted a commitment to customer satisfaction. Melissa is pursuing a diploma in Business Administration and Management at Tech Savvy International University.
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