Sergey Koshelev is currently the Head of AI and ML Support Automation at Yango, where they lead initiatives in customer support automation. Prior to this role, Sergey served as an Analyst at Yandex, specializing in large language models and voice assistants, and developing data collection pipelines for fine-tuning AI systems. From 2023 to 2024, they worked as a Researcher and Sales Engineer at Toloka. Sergey is also a PhD candidate in Computational Linguistics and Applied Linguistics at the Institute of Linguistics of the Russian Academy of Sciences, expected to complete their degree in 2025.
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