Serdal Çiçek

Serdal Çiçek, MBA, serves as the Sesli Yanıtlama Sistemi ve Video Bankacılık İş Geliştirme Yöneticisi at Yapı Kredi since November 2016, focusing on long-term strategic planning and market insights. Prior to this role, Serdal worked at Aktif Bank as a Kıdemli Uzmanı in business development and as a BT - İş Zekası ve Raporlama Analisti, where responsibilities included project evaluation and user training in Oracle BI reporting. Additional experience includes specializing in Alternative Channels Management at Avea, developing IVR systems, and contributing to customer satisfaction initiatives. Educational qualifications comprise an MBA in Business Management from Istanbul Arel University, a Bachelor's degree in Business from Eskişehir Anadolu University, and ongoing studies in Philosophy at Istanbul University.