Sinem Çöplüoğlu

Sinem Çöplüoğlu is an experienced contact center and customer experience leader specializing in speech analytics and data-driven customer insights. They began their career as a Customer Relations Coordinator at Sony Turkey, where they facilitated the transition to an outsourced customer service model. Sinem then worked as a Training Coordinator at Nortel Networks Netaş before joining Yapı Kredi, where they currently serve as a Speech Analytics Supervisor and are responsible for implementing speech analytics technology to enhance customer experiences. Sinem holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Istanbul University.