Xavier J.

Xavier J. has extensive experience in client success and contact center management, primarily at YapStone since August 2012, where the role of Client Success Manager includes implementing process improvements, providing analytical support, and training teams to enhance customer service efficiency. Prior roles at YapStone also include Contact Center Manager and Team Lead, where leadership was demonstrated through managing teams of varying sizes, optimizing operational processes, and achieving significant business growth. Previous positions at Grand Moulins de Paris and Hertz involved team management, technical support, and reporting, showcasing a comprehensive background in customer relations and operational excellence. Xavier J. holds a Master of Arts in History from NUI Maynooth.