John Brooks

John Brooks is a seasoned professional with extensive experience in technical account management and support across various industries. Currently serving as a Senior Team Leader at Yardi since December 2014, John has led complex implementations of software for commercial properties, handled client escalations, and developed training programs. Prior to this role, John worked as a Technical Support Specialist at Teq, providing Tier 2 support for educational technology, and as a Help Desk Analyst at KWI, where John supported luxury retail companies. Earlier career experience includes a position as a Chargebacks/Correspondence Associate II at CardWorks. John holds a Bachelor of Science in Business Administration and Management from the New York Institute of Technology.