Sedric Murphy has over a decade of experience in technical support and account management, currently serving as a Technical Account Manager at Yardi since May 2016, having previously worked as an Associate Application Specialist. Prior to Yardi, Sedric held various roles including CRM Technical Support at NC E-Procurement and IT Production Support Analyst at Credit Suisse, where responsibilities included application support for Investment Banking users, client support for stock research, and documentation of support processes. Sedric has also provided IT helpdesk support globally, resolving a high volume of support tickets and managing user accounts across multiple domains. Educational credentials include a Bachelor of Business Administration in Management Information Systems from the University of North Carolina at Wilmington. Skills include expertise in SQL, troubleshooting, and familiarity with various ticketing systems and operating systems.
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