Shane Flak is a Senior Technical Account Manager at Yardi since November 2020, where responsibilities include mentoring, managing escalations, and serving as a liaison for key Commercial accounts within the Consulting Practices Group. Prior to this role, Shane held the positions of Technical Account Manager and Associate Technical Account Manager at Yardi, contributing to client success in a SaaS environment and managing case processing on Commercial Property Management software. Earlier experience includes a role as a Customer Support Representative at Acorns, where Shane resolved over 500 tickets weekly and implemented standard operating practices. Shane holds a Bachelor of Arts in English from California State University, Long Beach, earned between 2016 and 2019.
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