Rafael Barragan is a Non-Profit CEO and Co-Founder at Second Chance Hero, where they lead initiatives to support congenital patients and their families through the heart and liver transplant journey. Currently serving as the Director of Driver Experience and Strategy at Walmart, Rafael focuses on enhancing driver experiences within the Gig economy. Previously, they held significant roles at Lyft as the Global Operations and Partner Experience Owner, and at GoDaddy as the Director of Customer Care Operations and Strategy. With a strong background in strategic vendor management and international project management, Rafael combines expertise in operational efficiency and relationship cultivation across various industries. They also contribute as an Advisory Board Member at Yardstik, advocating for improved customer and user experiences in innovative hiring and digital identity tools.
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