Antoine Featherstone is a Desktop Support Intern at Accenture Federal Services since January 2018, where responsibilities include imaging over 40 laptops daily, troubleshooting both Dell and Macintosh computers, and providing technical support through various means. Antoine manages the configuration and deployment of more than 30 laptops to contractors and new hires each day, utilizes the ServiceNow Ticketing System for ticket management, and assists with inventory control to maintain accurate equipment records. In addition to this role, Antoine is a student at Year Up since April 2017, following education at Year Up United in 2017-2018 and Prince George's Community College in 2016.
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