Andy Brown

Andy Brown has extensive experience in contact strategy and customer retention at Yell, where roles have included Senior Contact Strategy Manager and Sales Territory Design & Planning Manager, leading initiatives that enhanced territory management and streamlined operational processes. Brown's leadership in transitioning to an Auto Renewal model as Customer Retention Manager resulted in significant cost savings, enabling a focus on growth. Prior experience includes roles in product management, marketing, and customer service, beginning at British Gas. Educational qualifications include a CIM Professional Diploma in Marketing from East Berkshire College and additional studies at the University of West London.