Richard Morrison

Richard Morrison has extensive experience in workforce management and customer collections across various industries. Currently serving as a Workforce Management Analyst at Yell since October 2016, Richard specializes in planning, scheduling, and real-time management. Prior to this role, Richard worked as a Collections Advisor at Yell and Virgin Media, where relationship-building and negotiation skills were essential for effective payment collection. Earlier experience includes serving as a Workforce Management Analyst at National Grid, where Richard interfaced with multiple teams, and as an Office Administrator at E.ON UK. Richard's career began with a decade-long tenure as a Physical Education and Information Technology teacher in Jamaica, where foundational skills were developed. Richard's education was completed at Turves Green Boys' School.