Robert Coleman possesses extensive experience in customer service and team management, currently serving as Premier Care Manager at Yell since August 2018, where responsibilities include identifying process improvement opportunities and collaborating with cross-functional teams. Previously at Bupa from January 2011 to August 2018, Robert held various roles including Contact Centre Manager, overseeing multiple team managers and advisors, and Customer Service Team Manager, focusing on client relationships and team development. Starting as a Customer Service Advisor, Robert also cultivated foundational skills in resolving customer queries. An alumnus of the University of Lincoln, Robert earned a Bachelor of Arts in Communication and Media Studies in 2009.
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