Jishnu Kumar

Jishnu Kumar is an experienced technology professional currently serving as Associate Director of Platform Engineering and Operations at Yellow.ai since May 2020, focusing on AI-led engineering initiatives to enhance platform reliability and automation. Previously, Jishnu held the role of Associate Director at Yellow.ai, where responsibilities included restructuring process and quality initiatives for 24/7 customer support and obtaining ISO 9001-2000 certification. As Senior Product Support Manager at UiPath from March 2017 to May 2020, Jishnu established development environments and assessed automation opportunities for major customers. Early career experience includes roles as System Engineer at Infosys, where automation processes were designed, and Consultant Engineer at Bharti Airtel Ltd, focusing on alarm monitoring and ticket raising. Jishnu holds a Bachelor of Technology in Electronics and Communications Engineering from MDU and completed secondary education at St. Xavier's School, Saharsa.