Sam Flajole is a seasoned professional in customer success management with extensive experience in driving growth and retention for major corporations. Currently serving as a Senior Customer Success Manager at Yelp since October 2024, Sam previously held the same role at Amazon, where strategic management led to a 28% year-over-year growth for large-scale manufacturers and a notable retention rate of 100%. Sam's accomplishments include the successful development and execution of Prime Day Marketing Deals, achieving a 48% increase in Vendor GMS and a 118% rise in traffic. Additional experience includes leadership in guest experience at Target and account management roles at Houzz and Macondo Networks. Sam holds a Bachelor's Degree in Agricultural Business and Management from California Polytechnic State University-San Luis Obispo.
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