Mark Tan is an experienced professional in incident and problem management, currently serving as the Problem-Incident Lead at YTL Communications Sdn Bhd since January 2015. Responsibilities include regulating incidents, facilitating communication between technical teams and businesses, and managing crises for high-severity incidents. Mark has a strong background in client service delivery, having worked with significant clients such as OCBC Bank and Great Eastern. Prior experience includes roles at CSC, where Mark advanced from a Technical Support Specialist handling performance monitoring for notable clients to a Technical Support Lead ensuring adherence to service-level agreements. Mark holds a Bachelor's degree in I.T. - Business Computing from the University of Southern Queensland and a Diploma in Computer Science from Informatics College.
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