Adam McCurdy is an experienced professional in technical support and operations, currently serving as the Director of Support - Operations & Strategy at Yext since October 2025. Prior to this role, Adam was a Senior Technical Support Manager at Hewlett Packard Enterprise from December 2023 to October 2025, where responsibilities included leading the OpsRamp technical support team and enhancing global SaaS support processes post-acquisition. Adam previously held the position of Director, Customer Support and Enablement at Zenoss (acquired by Virtana) from August 2011 to November 2023, focusing on customer support strategy and team leadership. Earlier in his career, Adam worked as a Complex Systems Technical Support Specialist at Dell Technologies, where Adam supported major enterprise accounts, and as a Level 3 Technical Support Representative at teleNetwork. Adam attended Austin Community College from August 2004 to May 2006.
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