Natalie O'Brien is a seasoned professional in client success management with extensive experience across various industries. Currently serving as a Senior Client Success Manager for Enterprise at Yext, Natalie manages a portfolio of over 24 clients, leads negotiations for renewals and expansions, and conducts in-person engagements to foster relationships and promote service adoption. Prior experience at Salesforce includes roles as Customer Success Manager for both Enterprise and Mid-Market Commercial sectors, where Natalie focused on optimizing customer investments and maintaining overall account health. Additionally, Natalie's background includes independent consultancy at Beautycounter and a solid educational foundation from the University of Dayton and the University of Deusto, where Natalie's studies emphasized international business.
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