Rusty Wilson is a seasoned customer support leader with over 20 years of experience in driving excellence across various global organizations. Currently serving as Vice President of Global Customer Support at Yext, Rusty has successfully implemented AI-driven solutions that enhance customer experiences while saving significant agent time. Previously, Rusty held key roles at companies such as Sonatype and Tenable Network Security, where they demonstrated a commitment to improving customer satisfaction metrics and optimizing support operations. Rusty earned a Bachelor of Science in Electrical and Electronics Engineering from Penn State University.
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