Jonathon Byrd possesses extensive expertise in customer success and solutions delivery within the B2B SaaS sector. At DialogTech (now Invoca), from January 2018 to May 2021, Jonathon enhanced the customer journey by establishing structured feedback channels and aligning product development with market insights. Subsequently, at Invoca from May 2021 to February 2025, Jonathon defined the customer service strategy, managing a large team to support a diverse customer base contributing over $100M in ARR. Currently, as Vice President of Client Success at Ylopo since October 2025, Jonathon shapes and executes the client success strategy throughout the customer lifecycle, ensuring effective onboarding and long-term client retention. Educational qualifications include an Associate of Arts in Business from Rock Valley College, a Bachelor's degree in International Business from Illinois State University, and an MBA in Operations Management from Loyola University of Chicago.
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