Farieda Martin

Farieda Martin has extensive experience in client relations and support, currently serving as Capital Support at Yoco since February 2023, where responsibilities include recognizing system errors and maintaining a strong client base. Prior roles include Key Account Manager at Payfast from August 2020 to February 2023, where focus was on relationship management and strategic planning for key merchants, and Customer Support Agent, handling merchant queries and onboarding processes. Farieda also held various positions at Wonga from February 2014 to November 2019, including Debt Management and Complaints Specialist, demonstrating proficiency in financial discussions, payment plan preparation, and complaint resolution. Additionally, experience as a Senior Customer Service Agent at Asda involved inbound and outbound sales, customer service, and coordination tasks. Farieda holds a Certificate in Business Development Management from the University of Cape Town and a Certificate in Salon/Beauty Salon Management from Head to Toe Make-Up & Hair Styling School.