Grant Lakey is a skilled professional with extensive experience in systems and quality assurance within the technology and customer service sectors. Currently serving as a Systems Specialist and QA at Yoco since March 2020, Grant has held multiple roles including Associate QA/Software Tester, Insights Specialist, and Customer Engagement Analyst. Prior experience includes a position as a Contact Center Agent at Dental Information Systems (DENIS) from March 2019 to March 2020, and a significant tenure at WNS Global Services SA from March 2013 to November 2018 where Grant progressed from Customer Service Advisor to Sr. Analyst, focusing on business requirements and data modeling solutions. Grant completed secondary education at De Kuilen High School, earning a Matric with a focus on Accounting and Business/Management.
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