Kylie Steenberg

Head of Customer Experience Operations Enablement

Kylie Steenberg is a results-oriented professional with over 10 years of experience in customer experience operations across the Sub-Saharan and EMEA regions. Currently serving as the Head of Customer Experience Operations Enablement at Yoco, Kylie previously held roles including Customer Experience Operations Manager at Healthbridge and Senior Regional Community Operations Manager at Uber. As a self-employed consultant, Kylie provided strategic business consulting for various clients, focusing on enhancing customer engagement and operational efficiency. With a Bachelor's degree in English and Economics and a BA Honors in Professional Writing from the University of Pretoria, Kylie excels in driving innovation and continuous improvement strategies.

Location

Johannesburg, South Africa

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