Simone Santiago

Simone Santiago has extensive experience at Yoco, serving in various roles since November 2015, including Product Lead for Support Automation, where Simone spearheaded the support automation strategy and implemented AI-driven solutions. As a Senior Product Manager, Simone led cross-functional technical teams to enhance internal systems across platforms like Salesforce and Slack. Previous positions include Operations Systems Lead, where Simone transformed workflows for customer-facing teams, and Operations Lead for Business Development, focusing on process management. Additional experience includes Project Lead for regional expansion and roles in Commercial Operations and Sales Operations. Prior to Yoco, Simone worked as an Executive Assistant at Lew Geffen Sotheby's International Realty. Educational credentials include a Bachelor of Commerce in Management Studies and Marketing from the University of Cape Town.