Katerina Sofrona

Katerina Sofrona is a results-driven C-level professional with over 10 years of experience in leadership and commercial roles in the SaaS industry, specializing in customer success. Currently, Katerina is the VP of Customer Success at Yodeck, where they continue to drive retention and customer growth strategies. Previously, they served as the Chief Customer Officer at MarineTraffic, where they led global customer success initiatives and achieved significant improvements in net revenue retention and customer satisfaction. Katerina co-founded mymaster.gr and held various customer support and management roles, demonstrating a commitment to building high-performing teams and enhancing customer experiences. Katerina holds a BSc in Management Science and Technology from Athens University of Economics and Business and is pursuing further education in Maritime Strategy and Accounting.