Elena Ivanichenko

Elena Ivanichenko is an experienced professional in customer success and support, currently serving as the Customer Success Team Lead at Yoola since November 2017. In this role, Elena coordinates a support team that assists over 30,000 YouTube creators through online chat and email, ensuring a smooth transition from sales prospects to active users. Prior to this, Elena held various positions at Yoola, including Customer Support Team Lead and Content ID Manager, where responsibilities included managing customer communications and analyzing the digital market. Earlier experience includes a role as a Content Manager at YuDesign, an interior design and construction services company. Elena holds a Bachelor of Arts in Interior Design from the National Academy of Managerial Staff of Culture and Arts.