Arnoud Haarman is an International Program Director with extensive management experience in both in-house and outsourcing contact centers. With a strong focus on operational efficiency and project management, Arnoud has held various roles in the contact center industry, including Operations Manager and Senior Project Manager at Cygnific. They have successfully implemented lean six sigma methodologies and led multiple improvement projects aimed at enhancing customer experience and operational performance. Arnoud has a solid educational background, including certifications in Lean Six Sigma and project management from various institutions.
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