Josh Wolff is a B2C leader in sales, support, and customer experience, currently serving as the Senior Director of Consumer Support Operations at YouTube since 2024. Previously, they held various roles at McKinsey & Company from 2021 to 2024, culminating in the position of Partner. Josh also co-founded Season, a platform focused on nutrition and meal guidance, and served as VP of Customer at ThirdLove from 2018 to 2019. They have an extensive background in leadership roles, including Deputy Director at Big Onion Walking Tours and Special Assistant to the CEO at City Year. Josh earned a Ph.D. from Columbia University and a B.A. from Amherst College.
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