Lawrence M. is an experienced product support and operations manager with a strong background in leveraging data to enhance customer experience and resolve issues in real-time. Currently serving as a Product Support Manager at YouTube since June 2021, Lawrence previously held roles at SiriusLED as Operations Manager and Product Specialist, contributing to customer advocacy and operationalizing product launches. A customer support expert from FiveStars, Lawrence was instrumental in liaising between cross-functional teams and maintaining high customer satisfaction. Early career experience includes a role as a Customer Support Representative at 1-Page, a recognized HR technology innovator. Lawrence holds a Bachelor of Science in Managerial Economics from the University of California, Davis, and a Full Stack Web Development Certification from freeCodeCamp.
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