Sheneka B.

Sheneka B. has a diverse work experience spanning multiple industries and roles.

Sheneka began their career in 2004 at Alabama Power Company as a Customer Service and Sales Supervisor, where they excelled in sales and provided top-notch customer service. Sheneka also supervised and trained team members.

In 2005, Sheneka transitioned into real estate as a Licensed Real Estate Agent at Keller Williams Realty. In this role, they handled various responsibilities such as maintaining rental properties, drafting contracts, and providing market analysis.

From 2007 to 2008, Sheneka worked as an Office Manager at Express Personnel. Sheneka managed office operations, relationships with vendors, and reported on revenue. Additionally, they processed payroll and ensured timely invoicing and remittance of items.

In 2008, Sheneka joined Wells Fargo as a Financial Crimes Specialist 3, where they handled escalated calls and assisted customers with various banking-related issues. Sheneka also audited cases and negotiated settlements with customers.

Sheneka's next role at Wells Fargo was as a Customer Service Representative 2, where they achieved top performance in sales, quality, and customer service. Sheneka also mentored team members and managed productivity tracking.

In 2012, Sheneka became a Loan Servicing Specialist 3 at Wells Fargo, focusing on collections and pre-foreclosure efforts. Sheneka audited communication, resolved escalated issues, and researched financial statements.

From 2013 to 2015, Sheneka was a Quality Assurance Analyst at Wells Fargo, responsible for auditing collections, supporting home preservation, and reviewing financial statements for accuracy and compliance.

In 2015, Sheneka was promoted to a Quality Assurance Analyst 2 position at Wells Fargo. Sheneka became a team lead, managed workflows across multiple sites, mentored new team members, and served as a subject matter expert for various processes.

Sheneka's most recent role at Wells Fargo, starting in 2019, is as a Business Execution Consultant. Sheneka collaborates with business leaders and supports their transition into a system of record. Sheneka provides guidance on development, implementation strategies, data aggregation, and process improvements.

In addition to their experience at Wells Fargo, Sheneka also worked as a Content Team Editor at YouVersion in 2021. Sheneka is responsible for editing content within the organization.

Overall, Sheneka B. has built a strong background in customer service, sales, financial crimes, real estate, and office management throughout their career.

Sheneka B. has an Associate of Arts and Sciences degree in Business Management and Technology from St Philip's College. Sheneka also attended Ensley Magnet High School, although no degree or field of study is specified. Currently, they are pursuing a degree in Project Management at St Philip's College, with an expected graduation year of 2022. In addition to their education, they obtained a Lean Six Sigma White Belt certification from the Management and Strategy Institute in April 2015.