Duncan A.

Duncan A. has diverse work experience in various industries. Duncan has held positions such as Team Lead Integration Specialist and Product Support Engineer at Yoyo since April 2021, where they guide new clients through the integration process into the Yoyo API platform. Prior to that, from October 2018 to March 2021, Duncan worked as a Support Engineer at Luno, where they managed urgent platform issues and acted as an escalation point for requests, incidents, and bugs. From 2014 to 2018, Duncan worked at wiGroup, initially as a Service Desk Agent, then progressing to roles such as Service Desk Manager and Team Leader in Incident and Problem Management. Duncan was responsible for managing services and support, ensuring customer expectations were met, and driving incident and problem resolution. Duncan also has experience in technical support, having worked as a Technical Support Representative at MWEB in 2013 and as a Support Agent at Mxit from 2011 to 2013. Prior to that, they worked as a Helpdesk Operator at Grand Parade Investments Limited from 2010 to 2011 and as a Technical Officer at Telkom from 2008 to 2009. Duncan's earliest work experience was as a Senior Admin Clerk at the South African Police Service (SAPS) from 2002 to 2008, where they performed data capturing, crime analysis, and computer redistribution tasks.

Duncan A. has a diverse education history. In 1999, they received a Grade 12 diploma from Westridge Senior Secondary School, where they studied English, Afrikaans, History, Business Economics, Geography, and Biology. In 2003, they obtained a certificate in the Criminal Record System from the South African Police Service. In 2005, they received a certificate in Vehicle Registration from the South African Police Service.

In terms of higher education, Duncan A. earned a Diploma of Education in Web Design from the University of Cape Town in 2020. Duncan also pursued additional courses and certifications through platforms like Udemy, Coursera, and Shaw Academy. These include certificates in Project Management, Blockchain and Bitcoin Fundamentals, Blockchain Advanced Level, Focus in a distracted world, and ITIL Foundation Course, as well as a diploma in Cryptocurrency and Introduction to Web Development.

Additionally, Duncan A. obtained various certifications in specialized fields like AWS Fundamentals: Going Cloud-Native, Coronavirus - What you need to know, and Foundations of User Experience (UX) Design.

In summary, Duncan A. has a comprehensive educational background with a focus on web design, blockchain, project management, and diverse subject areas in their earlier education. Duncan continues to expand their knowledge and skills through online courses and certifications in various fields.