Eric M.

Eric M. has a wide-ranging work experience that spans over several industries and positions. Eric currently works at Ytel as a Business Project Manager, where they are responsible for transforming executive team concepts into tangible deliverables. Eric collaborates across teams to develop and execute necessary strategies and manages customer onboarding and offboarding processes. Prior to this role, they served as the Head of Customer Support at Ytel and was able to improve customer satisfaction from 85% to 100% in under 12 months. Eric achieved this by developing processes and procedures to standardize the customer experience and creating a progressive employee training program that increased employee satisfaction and reduced turnover. Eric also provided leadership and guidance during the first two years of the pandemic, ensuring zero downtime for customer-facing teams. Before joining Ytel, Eric held various positions at different companies, including McLeod Racing, SG Homecare, BlueHarbor, Universal Card Inc., CrossCheck Inc., Immecor Corporation, Creative Leisure, and L.H. Harris C.P.A. Each role equipped him with valuable skills such as leading teams, improving customer service operations, developing and implementing new processes, and providing IT support and consulting services. Overall, Eric M. has a diverse and extensive work experience that highlights their ability to adapt and succeed in various professional settings.

Eric M. pursued their education at the Empire College School of Business from the year 2000 to 2002. Although the chronology only provides information about their attendance at the institution, it does not mention whether they completed a degree in Business Administration and Management, General during their time there.

In 2022, Eric M. attended the 120VC Transformational Leadership Academy. Eric successfully completed the program and obtained a graduate degree in Transformational Leadership. The field of study for this degree was Business Administration and Management, General.

Therefore, Eric M.'s education history includes attendance at Empire College School of Business from 2000 to 2002 and completing a Transformational Leadership Graduate degree in Business Administration and Management, General from the 120VC Transformational Leadership Academy in 2022.