Joe B.

Joe B. has a diverse work experience ranging from technical support roles to customer success and operations management positions.

Joe started their career in 2003 as a Computer Resource Specialist at Plugged In, where they provided technical support to community members and assisted with internet research and communication.

In 2005, Joe joined Barracuda Networks as a Senior Technical Support Engineer, specializing in resolving issues related to Barracuda products and offering recommendations for product upgrades based on customer needs.

Joe then worked at VeriSign as a Technical Support Analyst, delivering enterprise-level support for SSL certificates and assisting customers with enrollment and installation.

At Symantec, Joe served as a Product Support Engineer and led the implementation of customer-focused solutions while consulting on encryption protocols and resolving PCI Compliance failures.

In 2015, they became a Customer Success Engineer at Agari Data, Inc., managing client accounts and addressing platform issues to optimize customer experiences.

Joe then joined IVXV Apparel as a Customer Success and Operations Manager in 2017, overseeing daily operations, developing social media content, and leading brand development initiatives.

Currently, Joe is a Support Engineer II at Yubico, where they resolve technical inquiries from individual users and enterprise customers, maintains a high level of technical understanding, and ensures timely triage and escalation of customer inquiries.

Joe B. has a diverse education history, with a focus on information technology and computer networking. Their education journey began in 1990 at De Anza College, where they pursued their general education requirements until 1993. In 1999, they attended the Institute for Business and Technology, obtaining a certificate in computer networking that they completed in 2000. In 2002, Joe B. briefly attended the Opportunities Industrialization Center West/JobTrain, acquiring a certificate in UNIX System Administration.

Continuing their education in the field of information technology, Joe B. then enrolled at Golden Gate University in 2004, where they pursued a Bachelor of Science degree in Information Technology. This degree is still ongoing, as there is no specified end year.

In addition to their formal education, Joe B. has also obtained several certifications. These certifications include CompTIA CySA+ (CSO-002) Cert Prep: 3 Identity and Access Management, Interpersonal Communication, Web Security: User Authentication and Access Control, Developing Your Emotional Intelligence, Learning SSL/TLS, Learning Secure Payments and PCI, Project Management Foundations, AWS Certified Cloud Practitioner, Windows Server 2012 R2: Configure and Manage Active Directory, Windows Server 2016: Install and Configure Active Directory, Microsoft SQL for Beginners, CompTIA Healthcare IT Technician Certification, Certified Associate in Healthcare Information and Management Systems (CAHIMS), and Sun Certified System Administrator for Solaris 8.

Please note that the obtained month and year for the Sun Certified System Administrator for Solaris 8 certification are not provided.