Eugene K. currently serves as the Senior Director of Global Support at Yugabyte since April 2022, leading a worldwide team across five locations to provide 24/7 technical support, achieving an 84% Engineering case deflection rate in 2024. Prior experience includes a role as Senior Manager of Software Engineering at Dell Technologies, managing global Engineering Escalations for over 20,000 Avamar installations and PowerProtect Data Manager. Eugene K. began a career at EMC, progressing through roles from Manager of Software Engineering responsible for the VMware Backup Appliance to Solutions Architect, and initially worked at Avamar Technologies as a Systems Integration Engineer and Lab Technician. Eugene K. holds a Bachelor of Science in Computer and Information Sciences from UC Irvine.
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