Alex Chan

Alex Chan is a complaint and customer value management expert currently serving as a Senior Manager in the Compliance Department at ZA, where they manage the complaint handling process and conduct periodic reviews to enhance service quality. Previously, they held roles at Bank of China (Hong Kong), 恒生銀行, 富融銀行, HSBC Commercial Banking, and Citi, focusing on investigating complaints, improving customer experiences, and ensuring compliance with regulatory standards. With a strong background in negotiation and problem-solving, Alex aims to maximize client satisfaction and contribute to organizational goals. They have also led teams and developed policies to enhance customer service protocols throughout their career.