Alexander Grabe

Head of Business Applications (including Internal IT) and Technical Support at Zai

Alexander Grabe has a diverse work experience spanning over many years. Alexander is currently the Head of Business Applications, Internal IT, and Technical Support at Zai, where they manage teams across multiple locations and serves as a project manager for Operations-related projects. Prior to this, they were Senior Solutions Manager at Zai, where they also served as the Head of Business Applications. In this role, they acted as an escalation point for over 150 staff and oversaw projects related to telephony platforms, Support Center solutions, and Live Chat deployment and automation.

Before joining Zai, Alexander was the Associate Director and Head of Business Applications at CurrencyFair.com. In this position, they were responsible for managing Operations-related projects and acted as an escalation point for over 50 staff.

Alexander has also worked as a Guest Speaker at Salesforce, where they drove innovation and impacted the external and internal journey with Salesforce.

In addition, Alexander has entrepreneurial experience as the Founder and CEO of Craftunique.com, where they designed and created a unique marketplace for artists and vintage items sellers.

Earlier in their career, they worked as a Senior Analyst at Northern Trust Global Investments and as a Business Transformation Consultant at Northern Trust Asset Servicing. In these roles, they successfully supervised and managed departments, transitioned processes, and provided global assistance to partners.

Alexander also worked as a Relationship Manager at Bank of New York Mellon, a Brand Manager at Malma Pasta, and a Manager at Fodera Ltd.

Overall, Alexander Grabe has a wide range of experience in business applications, project management, team management, and entrepreneurial ventures.

Alexander Grabe has a diverse education history. In 1999, they attended the University of Gdansk, where they obtained a Master's degree in Marketing, Logistics, and Business. Alexander continued their education at the Regional School of Business from 2005 to 2006, where they pursued a post-graduate degree in Sales. In 2010, they enrolled at the Dublin Business School and earned a diploma in Marketing. In 2012, they briefly studied at The Wharton School, focusing on Gamification. In 2015, Alexander attended SQT Training Ltd and obtained a Process Engineer Degree in Lean Six Sigma - Process Engineering. Alexander also received a certification in Lean Six Sigma from the Quality and Qualifications Ireland in May 2016.

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Timeline

  • Head of Business Applications (including Internal IT) and Technical Support

    October, 2022 - present

  • Senior Solutions Manager

    September, 2021

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