Andy McCutcheon, CCXP, is a certified Customer Experience Professional with over 20 years of experience in leading customer operations, technology, and software development across fintech, defence, and digital services. From 2018 to 2023, they served as Customer Experience Manager at Webcentral, notably increasing NPS by 73 points and customer satisfaction to 95%. They are currently the Head of Customer Operations at Zai, where they established a new function uniting teams in Australia and the Philippines. Previously, they held roles at Clearbox Systems as Head of Software Development and at SecurePay, where they significantly improved customer experience metrics. Andy earned a Bachelor of Applied Science in Computer Science from RMIT University.
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