Lorraine Pountney

Lorraine Pountney has a diverse work experience spanning several industries and roles. Lorraine is currently the Head of Operations at Zai since September 2021. Prior to this, they held the same position at CurrencyFair from 2016 to 2021. At CurrencyFair, they also served as Operations Manager from April 2019 to September 2021, Customer Experience Manager from May 2017 to March 2019, and AML Manager from April 2016 to May 2017. Before joining CurrencyFair, Lorraine worked at Dell as an Operations Compliance Manager from June 2013 to March 2016. Lorraine also has extensive experience in the banking sector, particularly at Bank of America. From January 2009 to December 2012, they served as a Risk Operations Unit Manager (Credit) where they managed a team across various aspects of credit decisioning. Prior to this, they were a Risk Operations Unit Manager (Collections) from July 2006 to December 2008, focusing on mitigating risk and reducing delinquency on the UK credit card portfolio. Lorraine also worked as a Customer Service and Retention Manager from October 2005 to July 2006, and as a Telemarketing Section Manager from June 2003 to October 2005. Throughout their career, Lorraine has consistently demonstrated their expertise in operations management, risk mitigation, and customer experience.

Lorraine Pountney attended Convent of Mercy Athboy from 1988 to 1993. Following this, they pursued a Bachelor of Arts degree in International Marketing and Languages at Dublin City University from 1993 to 1997. No specific field of study was mentioned for either institution.