Anna Lagerbäck is a seasoned HR professional currently serving as the Head of People Service Delivery at Zalando, where responsibilities include optimizing People Services and enhancing employee experiences. Prior to this role, Anna held key positions at Viking and Hays, focusing on HR operational excellence and strategic business development. Previous experience includes significant contributions to Credit Suisse’s Global People Function Transformation project and leadership of successful HR transformation initiatives at The Adecco Group and Oriflame Cosmetics. With a strong foundation in finance transformation from advisory roles at PwC and Ernst & Young, Anna possesses a Master’s degree in Business Administration from Stockholm University, coupled with a history of driving operational efficiency and innovation across various organizations.
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