Boyd Bosch has a robust professional background with extensive experience in service provider management and vendor relations at Zalando SE since April 2013, currently serving as Lead Service Provider Manager. Responsibilities include daily operations management, leading a team of seven team leads and approximately ninety customer care agents, monitoring KPIs, and liaising with vendors and stakeholders. Prior to Zalando, Boyd engaged in freelance projects negotiating legal agreements and served as a Legal Trainee at RIPE NCC, focusing on drafting terms and conditions and conducting legal research. Boyd's educational achievements include a Double Master's in European Law and a Bachelor's in History from the University of Amsterdam, complemented by a certificate in Mandarin Chinese from Xiamen University.
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