David Macon is an operations and customer experience leader with 8 years of experience in driving high-performance cultures. Currently, they serve as a Senior Team Lead for International Fraud Prevention and B2C for Southern Europe at Zalando, overseeing operations in France, Belgium, Luxembourg, Italy, and Spain. Previously, David held various positions at Zalando SE, including Team Leader for Customer Care in France, Belgium, and Luxembourg, where they developed expertise in customer service and complaint resolution. They earned their degree from the University of Lille 1 Sciences and Technology.
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