Eva Hernando is a Principal Service Designer at Zalando, focusing on employee experience and service design. With a background in Industrial Design Engineering from Universidad de Valladolid and a Master's degree in Integrated Product Design from Technische Universiteit Delft, Eva has held various roles, including Service Design Lead at Fjord and UX Researcher at Experientia. Their expertise spans qualitative research, user modeling, and designing low-to-medium fidelity prototypes. Eva is skilled in futures thinking and participatory design methodologies, continually seeking to enhance user experiences across multiple industries.
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