Ute Pape

Ute Pape possesses extensive experience in customer care and operations within the e-commerce sector, currently serving as the Head of Customer Care International at Zalando Customer Care International since September 2015, after previously holding the role of Lead Customer Care International. Prior to this, Ute Pape was the Deputy Head of Customer Care DACH at Zalando from October 2014 to September 2015. Ute Pape's career also includes leadership positions such as Head of Operations at Roomsurfer GmbH and Head of B2C Offline Sales at merconic GmbH, along with managerial roles in sales and project management earlier in the career. Academic qualifications include a BSc (Hons) in European Business from The University of Salford and a Diplom Kauffrau (FH) in International Business Studies from the University of Applied Sciences Dresden.