Caleb Carroll is a seasoned technical support professional with extensive experience in customer service and community management. Currently serving as a Senior Technical Support Specialist at Zapier since April 2022, Caleb previously held positions at Squarespace from August 2015 to March 2022, including Senior Customer Service Advisor and Webinar Host. Recognized for exceptional performance in customer support metrics, Caleb developed and presented webinars on product updates while utilizing tools such as JIRA and ON24. Earlier experience includes roles at Pets on Broadway, where responsibilities ranged from animal care to social media management. Caleb holds a Bachelor of Arts in Ethnic, Cultural Minority, Gender, and Group Studies from the University of Massachusetts Amherst.
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