Ciara Sullivan

Ciara Sullivan is a seasoned professional with extensive experience in quality assurance, training, and clinical hypnotherapy. Currently serving as a Sr. Quality Specialist at Zapier since March 2022, Ciara has spearheaded the development and implementation of six QA Rubric processes across various departments, while also enhancing training initiatives for new hires and existing Quality Specialists. Previously, Ciara held roles such as Quality & Performance Management Analyst at Elevation Connect and Trainer at MissionSide, focusing on establishing QA best practices and delivering training for contact center staff. As a Clinical Hypnotherapist at Mentoring Metamorphosis, Ciara assists clients in overcoming various challenges and effectively manages marketing efforts to maintain a steady clientele. Ciara's educational background includes degrees in Clinical Hypnotherapy and NLP from Apositiva, as well as Applied Psychology from Regis University and Arapahoe Community College.